CAREERS

We are a client-focused insurance agency seeking a detail-oriented and personable Account Manager for our commercial lines team. This role is responsible for managing and servicing a book of commercial insurance business, providing outstanding customer service, and supporting producers in growing the book.

The ideal candidate is a proactive problem solver with strong communication and organizational skills, comfortable wearing multiple hats in a collaborative environment.

Duties

• Serve as primary point of contact for commercial clients, responding to coverage questions, policy changes, and service requests.

• Conduct policy reviews and advise clients on appropriate coverages and risk management strategies.

• Coordinate renewals and re-shopping policies when necessary.

• Process endorsements, certificates of insurance, audits, and cancellations.

• Review policies and endorsements for accuracy.

• Maintain up-to-date client files and documentation in the agency management system (e.g., HawkSoft, etc.)

• Work with carriers to obtain competitive quotes for new and renewal business.

Qualifications:

• 1+ years of commercial lines insurance experience

• Active Property & Casualty License

• Familiarity with standard commercial lines coverages (GL, Property, WC, Auto, BOP, etc.)

• Experience with agency management systems and rating platforms

Please send your resume to service@rojas-insurance.com.  If selected, our office manager will reach out regarding your application.

We look forward to meeting with you!

At Rojas Insurance, a locally owned business in Kennewick, WA, we are committed to professionalism with a focus on delivering exceptional customer service across both personal and commercial lines. We have a loyal client base in both Spanish and English and grow everyday!

Key Responsibilities/Requirements:

• Must have current Property and Casualty license to effectively service clients and the agency.

• Review and explain policy details clearly to ensure the best match for clients' needs.

• Manage client inquiries and payment processing efficiently.

• Balance multiple tasks with attention to detail and follow up on quotes and referrals.

• Utilize software tools, including Office 365, Canva, and AMS systems.

• Complete client and renewal follow ups.

Benefits:

• 1 hour lunch window 12-1PM

• No weekends

• M-F - 9:15 - 5:00 PM

• No cold calling or advertising

• Not commission based but offered on top of hourly, case by case.

We appreciate the experience and skills you bring, thank you for considering a career with us!

Please submit your resume for consideration.

Our hiring manager will contact selected candidates directly, so please refrain from inquiring by phone or in person.